A new global study has offered a closer look at how generative AI is reshaping day-to-day workplace interactions, and the findings point to a noticeable strain on human relationships at work.
Research released by The Adaptavist Group shows that as AI tools become more embedded in employees’ routines, people are speaking less to each other. Nearly one-third of workers surveyed said they now interact less with colleagues, leaning instead on AI systems for quick answers or guidance.
The shift goes well beyond simple task support. Almost half of respondents said they consult AI for legal or policy-related questions, and more than four in ten now use it for HR-related matters – topics that traditionally involve some form of human discussion. One in four employees even admitted they would prefer making small talk with a bot rather than a co-worker, with the percentage climbing higher among business leaders.
Experts warn that the trend has behavioural implications. Cyberpsychology specialist Carolyn Freeman noted that AI tools feel “non-judgemental” and always available, making them an easy outlet for workers who want to test ideas or vent without consequences. But she cautioned that over-reliance on AI can push aside deeper emotional or social needs that only human relationships can meet.
Neal Riley, AI innovation lead at The Adaptavist Group, said organisations need to be intentional about the environment they create as AI adoption accelerates. Companies that encourage responsible experimentation and set clear expectations around AI use are reporting stronger collaboration, higher satisfaction levels and measurable returns on their AI investments, according to the report.
Riley added that balanced adoption requires thoughtful cultural groundwork: “When teams have the right environment, AI becomes a complement to people, not a substitute for them.”