Agoda apologises, pledges support after retrenchment controversy

In a statement, Agoda said it intended to settle employment matters but acknowledged that it is "inappropriate for employers to include provisions that discourage or inhibit employees from approaching the authorities for all situations."

The company stressed that workers retain the right to approach the Ministry of Manpower (MOM), the National Trades Union Congress (NTUC), Singapore Industrial and Services Employees' Union (SISEU), the Tripartite Alliance for Fair and Progressive Employment Practices, and other relevant bodies. Employees affected by the layoffs were also personally contacted and given access to job matching and training programmes.

"We empathise deeply with employees who have been impacted by this restructuring and want to reaffirm our commitment to maintaining open communication, upholding fair employment standards, and supporting Singapore's world-class workforce," Agoda said.

The apology comes after Agoda laid off 50 of its Singapore staff in early September as part of a broader restructuring strategy. A copy of the alleged severance document shared with Singapore media warned employees that filing reports with government or regulatory bodies or initiating legal proceedings against the company could result in the revocation of their severance pay.

Both the NTUC and the SISEU welcomed Agoda's 'proactive approach' in addressing the issue, noting that the retrenchment benefits offered to employees were in line with industry guidelines.

"The management of Agoda has agreed to work with the Labour Movement to support the affected workers through their transition. SISEU is reaching out to affected members and workers to provide guidance and support through this transition," the NTUC said in a statement.

Agoda also reiterated its commitment to Singapore as a key market, stating that it will invest in high-skilled roles, such as AI, product, and technology, in the country.